Welcome to Laundryholic! By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Service Agreement

Laundryholic provides laundry and dry cleaning services, including pickup, cleaning, and delivery. By placing an order, you agree to these terms and authorize us to handle your garments as specified.

2. User Responsibilities

  • You are responsible for providing accurate information when placing an order, including pickup and delivery addresses.

  • Ensure all items are ready for collection and properly packaged.

  • Inform us of any special requirements or instructions for your garments.

3. Garment Care and Limitations

  • We handle your items with care and follow industry-standard practices. However, we are not responsible for:

    • Pre-existing damage to garments.

    • Color bleeding or shrinkage due to manufacturer defects.

    • Items left in garments (e.g., jewelry, money, or electronics).

  • Please check all pockets and remove non-washable items before handing over your laundry.

4. Service Limitations

  • We reserve the right to refuse to clean certain items if they are deemed unsafe or unsuitable for processing.

  • Heavily soiled or stained items may require additional cleaning cycles and may incur extra charges.

5. Pickup and Delivery

  • Pickup and delivery schedules are subject to availability.

  • You are responsible for being present or arranging for someone to be present at the scheduled time. Rescheduling may incur additional fees.

6. Payment Terms

  • Payments must be made in full upon service completion unless otherwise agreed.

  • We accept various payment methods, including cash, credit/debit cards, and digital payment options.

7. Loss or Damage

  • While we strive for excellence, in rare cases of loss or damage, our liability is limited to the fair market value of the garment, not exceeding 10 times the cleaning charge.

8. Cancellations and Refunds

  • Cancellations must be made at least 24 hours before the scheduled pickup to avoid charges.

  • Refunds are issued only if services are not rendered due to Laundryholic’s fault.

9. Privacy Policy

  • We respect your privacy and handle your personal information in compliance with applicable laws. Your data is used solely for service delivery and communication purposes.

10. Changes to Terms

  • Laundryholic reserves the right to update or modify these terms at any time. Changes will be communicated through our website or app.

11. Governing Law

  • These terms are governed by the laws of [Your Jurisdiction]. Any disputes arising from these terms shall be resolved under the exclusive jurisdiction of the courts in [Your Jurisdiction].

By using Laundryholic’s services, you acknowledge and agree to these terms and conditions. For any questions or concerns, please contact our customer support team.